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This topic contains 2 replies, has 2 voices, and was last updated by  Zhenya 8 months, 1 week ago.

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  • #5040

    Zhenya
    Keymaster

    Would you like to post a question to our user community? Would you like advice from other users when it comes to creating eye-catching designs that drive your users to information quickly and easily? This is the place to do it!

    #5086

    Sara
    Participant

    Hi all, I would love to hear from those who are using the ‘Training’ feature in Panviva – the KM team at Foxtel is seeking to understand more about it, and whether we could find a use for it. Potential use cases I have in mind are:
    • reinforcing (and recording agents’ understanding of) key compliance points and business rules
    • testing and measuring agents’ general knowledge and identifying knowledge gaps
    • a way to record that agents have ‘read and understand’ the content on important pages.

    #5094

    Zhenya
    Keymaster

    Example of training document

    This is an example of how we use training functionality internally to ensure the staff reads our internal policies. By using a series of training questions we are able to test critical knowledge and then run a ‘Training results’ report to see who has attempted the course. The report includes the time a course was undertaken and the result (Pass or Fail).

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