A few years ago, Panviva had a dream. The dream was to enable our customers to use content within their Panviva databases across multiple channels. Today, that dream is a reality!
In June of this year we announced the release of Digital Orchestrator, a platform that creates, curates and delivers information already residing in your Panviva database to any channel or device a customer or employee chooses to use.
What is a “channel”? It’s simply the means by which your customer or employee is looking for answers. It’s your call center, web site, live chat, chatbot, etc.
For many of you, the Panviva content you created was for your employees to use as they helped your customers. Imagine being able to deliver some of that same content directly to your customers via any channel? It completely changes the game for improving your customer experience (CX) and employee experience (EX).
So when you hear the term “digital transformation” in conversations around your office, listen keenly to what’s being said. You – as Panviva content gurus – have already built the road upon which your company’s digital journey can start!
We encourage you to listen to the podcast ‘Be Your Company’s Digital Transformation Hero’ available here as I talk with Samantha Middlebrook, Panviva’s Digital Transformation Strategist, about how you can help with your company’s digital initiatives.
Don’t you love it when dreams come true?
Sharon Smith, Director of Partner and Customer Enablement, Panviva