The Science of CX Podcast

Panviva CMO and CX connoisseur Steve Pappas shares his insights on
how to turn your customers into loyal brand ambassadors.

PODCAST: Can CX Truly Be a Competitive Advantage?

In this episode Steve discusses how to turn CX into a competitive advantage by being memorable and remarkable.

PODCAST: How to Identify CX Leaks

In this episode Steve helps you identify some common CX pitfalls in the customer buying process, and how to avoid them.

You can view the infographic referenced in this podcast here.

PODCAST: Falling in Love with a Brand

A special Valentine’s Day episode on the conditions that let us fall in love with a brand.

PODCAST: Who Benefits from a CX Focus?

This week’s podcasts looks at the different business situations where an organization can benefit from focusing on CX.

PODCAST: CX is Not Customer Service

In the premiere episode of The Science of CX, Steve defines the difference between customer service and customer experience.

PODCAST: 7 Steps to Superior CX

In this episode Steve explains 7 practical steps to elevating your company’s customer experience.