Webinars

Panviva broadcasts webinars and regular
events to help our customers get the
most out of Panviva. All customers are
welcome to join!

Advanced-Feedback-Intro

Panviva Desktop (Viewer) User’s Guide to Enhanced Feedback

A quick feature overview for desktop users.

Advanced-Feedback-Intro

Panviva Advanced Feedback Demo

Watch a quick demo of the features found in Panviva’s new Advanced Feedback system.

Member Service Trends Credit Unions 2018

Member Service Trends and Challenges Facing Credit Unions in 2018

This roundtable discussion touches on a variety of pressing issues facing Credit Unions. Panelists will provide insight for managers focused on improving service and member experience. If you are making a commitment in 2018 to implement changes within your organization, you need to listen to this on-demand webinar.

Topics of the webinar include:
– Managing and retaining members
– Navigating the omni-channel landscape
– Providing an exceptional member experience
– How to remain competitive in a crowded market

You will hear from your peers at:
– Central One Federal Credit Union
– MassMutual Federal Credit Union
– Apple Federal Credit Union

Tackling Changes in Patient Access and Satisfaction

Tackling the changes in Patient Access and Satisfaction

This webinar focuses on trends in healthcare for patient access and satisfaction and how they are evolving at a rapid pace. Compliance rules, complex scheduling and changing processes are daily challenges for health providers and the employees who support their patients.

Throughout the webinar, you will hear an engaged discussion about:
– current trends in the industry
– challenges specific to multi-specialty clinics and urgent care
– ways you can begin to tackle the obstacles in your way

Learning to Performance Support Part 1

From Learning to Performance Support (Part 1)

Charles Jennings, co-founder 70:20:10 Institute, offers his insight as to how organizations can go from learning to performance support starting with the drivers and the challenges facing companies and employees today.

Learning to Performance Support Part 2

From Learning to Performance Support (Part 2)

Charles Jennings, co-founder 70:20:10 Institute, part 2 of the webinar digs deeper into the way you can employ 70:20:10 in your organization.

June 2017 User Conference

Panviva June 2017 User Conference

Watch the following topics from the Panviva June 2017 User Conference:
– Panviva Customer Enablement
– The CentralOne Federal Credit Union Story
– The Carle Foundation Hospital: Expansion and Integration
– ConnectiCare: Implementation and Lessons Learned
– Panviva in Compliance at Western Health Advantage

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The Convenience Revolution with Shep Hyken Today’s customers want a convenient and frictionless experience. Companies like Amazon and Uber disrupted their respective industries by being more convenient. But, you don’t have to disrupt your entire industry. Just disrupt your competition. Learn how to leverage convenience as a powerful way to differentiate yourself from your competition. You’ll learn six compelling strategies to fuel your plan to create convenience for your customers.

Our Guest: SHEP HYKEN
CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service and experience expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author. Visit hyken.com
Aug 27, 20192:00pm EDT40 minutes
Register